Payment

The supply of equipment is carried out under a contract concluded between the Buyer and VTM Group. All terms, including technical specifications, readiness deadlines, and shipping conditions, are detailed in the contract.

Payment is made by bank transfer to the official account of VTM Group. The payment process consists of two stages:

  • A partial prepayment after the contract is signed;
  • The remaining balance upon notification that the equipment is ready for shipment.

Before shipment, we organize a video conference to demonstrate the functionality and readiness of the machine.

In exceptional circumstances, we provide a 100% money-back guarantee.

Delivery

VTM Group covers the cost of transport packaging and loading the equipment onto the transport vehicle.

Delivery is not included in the equipment price and is calculated separately. We offer several delivery options in accordance with Incoterms 2020:

  • FCA Odesa, Ukraine
  • DAP — Buyer’s address
  • FAS or CIF — port in the Buyer’s country

Our managers are ready to assist in selecting a reliable carrier based on the client’s preferences and optimal conditions in terms of timing and cost. The Buyer may also independently arrange delivery using a preferred transport company. In this case, we handle the loading in Odesa.

Commissioning and Start-Up

The machines are delivered pre-configured and ready for operation. The Buyer can carry out commissioning and start-up independently by following the instructions in the User Manual.

If desired, VTM Group can provide on-site commissioning as a separate service. This is not included in the equipment price and is calculated individually. The service includes a full system check, test runs, and basic training for the operator. This service is provided separately and is subject to additional charges.